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ParenteAI Privacy Policy

Effective Date: August 27, 2024

 

Introduction

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At ParenteAI, we are committed to protecting the privacy and security of our users, including both therapists and their clients. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services.

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By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at privacy@parente.ai.

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1. Data Collection

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We collect the following types of data from users:

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  • Email Address: Required for account creation and communication.

  • Interactions with the AI: Includes any data shared during interactions with our AI.

  • Written Interactions with Therapists: Data exchanged between therapists and clients on our platform.

  • General Information for Debugging Purposes: Includes IP addresses, HTTP headers, and other technical data to ensure the smooth operation of our services.

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We do not collect or store any unnecessary data.

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2. Data Usage

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The data we collect is used for the following purposes:

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  • Service Delivery: To enhance and personalize the services provided, including AI improvements (using anonymized data).

  • Communication Facilitation: To support effective communication between therapists and their clients.

  • Research and Analysis: Anonymized data may be used for research purposes, including analysis, publication of papers, and product effectiveness studies.

  • Therapist Access: The therapist who invited the client to the platform will have access to the client's dialogue with the AI. This access is essential for delivering comprehensive care.

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We work with third-party technology partners (e.g., Azure Cloud, LLM providers) who may process this data. All partners are HIPAA compliant and adhere to strict data security protocols.

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3. Data Processing as Processor or Sub-processor

 

ParenteAI may process data on behalf of institutions for the purpose of providing services, generating aggregated reports, and ensuring privacy and security compliance. Individual insights and personal data are not shared without explicit consent from the user or institution.

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4. Processing Personal Data for Legitimate Interests

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ParenteAI may process personal data for legitimate interests, ensuring the balance of rights and freedoms of the user. This includes:

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  • Policy Enforcement: Enforcing policies or contractual obligations with the Institution.

  • Legal Compliance: Disclosures required by law, court orders, subpoenas, or law enforcement.

  • Investigations: Assisting in investigations or prosecutions of illegal activities.

  • Public Health and Safety: Disclosures to prevent serious threats to health or safety.

  • Research and Analytics: Minimal use for understanding product usage.

  • Service Communications: Relating to app and service usage.

  • Security: Detecting and repairing security or operational issues.

  • Fraud Prevention: Preventing fraudulent use or abuse of the service.

  • Safeguards: Ensuring security and privacy measures.

  • Data Protection Rights: Protecting user data rights and privacy.

  • Business Operations: Developing new services, technologies, and responding to inquiries.

  • Merger/Acquisition: Informing users and institutions in case of business changes affecting data.

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5. Use of Data for Research and Statistics

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ParenteAI may use anonymized data collected from users to conduct research, publish statistics, and contribute to the overall understanding of mental health and the effectiveness of our services. This anonymized data does not include any personally identifiable information (PII) and is handled with the highest standards of privacy and security.

 

If ParenteAI is involved in specific research studies that require user participation, we will ask for your consent. Participation in these studies will always be voluntary, and you can choose to opt-out at any time.

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6. User Rights

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You have the right to:
 

  • Access your personal data.

  • Request corrections to any inaccuracies in your data.

  • Request deletion of your personal data.
     

To exercise these rights, please contact us at privacy@parente.ai. We will respond promptly to your request.

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7. Security
 

We prioritize the security of your data and take several measures to protect it:

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  • Encryption: All communications between the site and our servers are encrypted using SSL, and data at rest is also encrypted.

  • Principle of Least Privilege: Data access is limited to only those who need it to perform their job functions.

  • Minimal Data Collection: We only collect the data necessary to provide you with our services.

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While we strive to protect your data, it’s important to understand that no method of electronic transmission or storage is 100% secure.

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8. Updates to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will notify you via email or through the site to ensure you are aware of any changes. Continued use of our services following an update means you accept the revised Privacy Policy.

 

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9. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at privacy@parente.ai.

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